Clear policies, no surprises.

Your right to a Good Faith Estimate

• You have the right to receive a Good Faith Estimate for the total expected cost of non-emergency services, including psychotherapy sessions.
• You'll receive your estimate in writing at least one business day before your first scheduled session. You can also request one at any time — before scheduling or at any point in care.
• If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill.
• Keep a copy or photo of your Good Faith Estimate for your records.

For questions or more information about your right to a Good Faith Estimate, visit cms.gov/nosurprises or call 1‑800‑985‑3059.

Privacy practices

What you share in therapy stays in therapy. Your health information is used only for treatment, payment, and routine health care operations — for example, billing your insurance carrier or coordinating care with a provider you've authorized. Beyond that, nothing is shared without your written permission.

The law requires a few narrow exceptions, which every licensed counselor follows:

• If there is a serious, imminent risk of harm to you or to someone else.
• If there is suspected abuse or neglect of a child, an elderly person, or a dependent adult.
• If a court orders disclosure.

As a client, you always have the right to:

• See or receive a copy of your records.
• Request corrections to your records.
• Request limits on what is disclosed, and to whom.
• Receive an accounting of any disclosures made.

Records are stored in an encrypted, HIPAA-compliant electronic health record system. You'll receive the complete Notice of Privacy Practices with your intake paperwork before your first session — and you can request a copy anytime at jennifer@counselingwithhumanity.com.

How telehealth works here

All sessions are held by secure video through Upheal, the HIPAA-compliant platform this practice uses for telehealth and clinical records, under a signed Business Associate Agreement.

Before each session you'll get a private link. All you need:

• A quiet, private space where you can speak freely (headphones help).
• A phone, tablet, or computer with a camera.
• A stable internet connection.

At the start of each session, Jennifer will confirm your physical location — a telehealth safety standard, so help can reach you in the rare event of an emergency. If the video connection drops, she'll call you at the number on file to finish the session by phone.

Telehealth is not for emergencies. If you're in crisis, call or text 988 — the Suicide & Crisis Lifeline — or call 911 / go to your nearest emergency room.

Scheduling & cancellation

Life happens — with 24 hours' notice, you can cancel or reschedule any session at no charge. Late cancellations and no-shows are billed at the full session rate, because that time was held for you.

Email and the contact form are checked during business hours and answered within one business day. Please don't use them for anything urgent — and know that standard email and text aren't encrypted, so save the sensitive details for session.

Last updated: November 2026 · Questions about any of these policies? Ask anytime — get in touch.